Refund & Return Policy

1. Refund Eligibility

To be eligible for a full refund under our 60-day guarantee, the following conditions apply:

• Your refund request must be submitted within 60 days of your original purchase date (the date your order was placed, not the delivery date)
• The product must have been purchased directly from our official website at metatrrim.com or through our authorized sales channels
• You must provide your valid order number or proof of purchase
• Refund requests must be made for personal use only — wholesale or resale purchases are not eligible

2. Non-Refundable Items & Situations

The following are not eligible for refunds:

• Orders where the 60-day refund window has expired
• Products purchased through unauthorized third-party retailers (e.g., Amazon, eBay, or other marketplaces where we are not the seller of record)
• Shipping and handling charges (unless the return is due to our error)
• Digital products, e-books, or bonus content included with orders
• Orders that show evidence of fraudulent activity or abuse of the guarantee policy

If you purchased Meta Trim BHB from a third-party retailer, please contact that retailer directly for their return and refund policy.

3. Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method and keeping your shipping receipt until your refund is confirmed. We are not responsible for packages lost in transit during the return process.

If your order arrived damaged, defective, or incorrect due to our error, we will cover return shipping costs and send a replacement at no charge. Please contact us within 7 days of receiving a damaged or incorrect order.

4. Refund Processing Time

Once we receive your returned product and verify your order, we will process your refund within 3–5 business days. After processing, the refund will appear on your original payment method within:

• Credit / Debit Cards: 5–10 business days (depending on your bank)
• PayPal: 3–5 business days
• Other Payment Methods: Timing varies by provider

If you have not received your refund within 10 business days of our confirmation email, please check with your bank or payment provider before contacting us.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery. Include the following:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item and packaging (if applicable)

We will promptly send a replacement order at no cost to you or issue a full refund, at your preference. You will not be required to return damaged items in most cases.

6. Exchanges

We currently offer Meta Trim BHB in a single formulation. If you would like to exchange your order for a different package size or quantity, please contact our customer support team. Exchanges are handled on a case-by-case basis.

7. Subscription Cancellations

If you are enrolled in an auto-ship or subscription program, you may cancel at any time before your next billing date to avoid future charges. To cancel:

• Contact our customer support team at least 24 hours before your next scheduled billing date
• Provide your account email address and order number
• You will receive a cancellation confirmation email

Cancellation of a subscription does not automatically trigger a refund for orders already processed and shipped. Refund eligibility for subscription orders follows the same 60-day guarantee policy outlined above.

8. Contact Customer Support

Our friendly customer support team is here to help. To initiate a refund, return, or exchange, or to ask any questions about your order:

• Website: https://metatrrim.com/
• Response Time: We aim to respond to all inquiries within 1–2 business days

Please have your order number ready when you contact us to help us process your request faster.